Information and Communications Technology (ICT)

Introduction

ICT stands for “Information and Communications Technology". It is responsible for helping by enabling modern computing. The infrastructure, as well as components, are known as ICT. On the other hand, this is also recognised as the convergence of telecommunication governance policies and computing. In this regard, a diverse set of ICT resources and tools has been used by market professionals. Those have been used for transmitting, creating, sharing and storing. In 2019-2021 human civilisation will see the fascinating experience of robots as well as drone deliveries. World moves towards its future. With the help of this strategy, the organisation's administration was able to mitigate the threats of labour shortages that can lead towards business delays. In terms of enabling long-term resiliency against future pandemics. Along with this, it will also mitigate the social challenges of the distanced environment. 6 primary business procedures can be easily done with the help of ICT. Those can be elaborated as design, manufacturing, distribution, feedback, R&D and sales. During the pandemic time, ICT tools are communicating health information that can play a phenomenal role in covid 19 treatment, quarantine monitoring support,  linking citizens with the support of mental health as well as "disseminated lockdown ordinances". This report underlines the component of ICT. Along with this, it will forecast the role of ICT in the business. Moreover, the advantages and disadvantages that come along with the product and services which has been bought through offline/online business will be demonstrated. Online business privacy and security will be briefly described along with the challenges in this. However, the importance of collaboration tools will also be illustrated in this report. 

Advantages and disadvantages of online and offline business

Online products and various social media platforms are trendy in this digital era. Thou there are some ways to get successful in offline business. Offline businesses still have many chances to make a profit in the market. Food, house sitter, dog walker etc products are very suitable for an offline business. In the same way, these types of all products are not suitable for online business. At this present time, offline businesses are falling, but it is not mean that offline businesses do not work. As online businesses, offline businesses have also many advantages in the market. Offline businesses always maintain the traditions and the culture of local areas. Therefore offline businesses are always the first preference for local customers. It was proved in a report approx more than 60 % of people love to preach through offline shops.  As per the opinion of UGOLKOV et, al. (2020). “OFFLINE BUSINESSES” are still loveable by many customers, especially local customers. 

Advantages and disadvantages of online and offline business

Online businesses also have many advantages in the field. In this digital era, the youth are attracted by online marketing and social media. The new generation always prepares online marketing as a first choice. Clothes, many fashionable products and for women various beauty products are very suitable for online businesses. Therefore in this new era, youth go for online shopping. In this present time, everyone uses the internet, therefore the percentage of online marketing is very high. Approx 90 % of people make shopping via online platforms. Online businesses have more opportunities to get promoted compared to offline businesses. Online business organisations are providing very suitable services to customers, therefore customers get attracted. After buying once the customer goes for the next time due to well services. As per the opinion of KINGSNORTH and S (2022). "ONLINE BUSINESSES” need the latest online platform to deal with the long distant customers. 

 Compare and contrast online and offline businesses

(Source: JIANG et, al. 2019)

There is no need for a shop for online business, therefore it is always open. Due to no limitation of time online businesses spread more swiftly. On the other hand, offline businesses have many limitations in time, due to this reason offline businesses take little time to grow. In the field online businesses charge very little, therefore to start an online business is easy for anyone. In offline businesses owners have invested a large amount of money to start. Online businesses are very popular among the new generation, but also offline business is very popular in local areas. In the market, both online and offline businesses have many advantages with disadvantages. Local places are very much suitable for offline businesses. A maximum number of local customers love shopping offline. On the other hand, online businesses are very attractive to young and all for the long distant customers. According to JIANG et, al. (2019). “PRODUCTS OF ONLINE” are more premium compared to offline products. 

Online business technologies

(Source:DANNENBERG et, al. 2020 )

In this current time, online businesses have lots of new technologies and ideas. Therefore starting and growing is not much difficult for any type of online business. It become different for offline businesses. Due to new technologies offline, businesses face problems in the market to compete with online businesses. In this digital era offline businesses fighting with many trouble. Due to modern techniques offline businesses suffer a lot to overcome every issue. Due to all these reasons online businesses are growing very rapidly and offline businesses are going down. Except for all these problems offline, businesses have some opportunities to grow. Local areas are very effective for offline businesses. Also, every kind of food product is very favourable for offline businesses. Many house sitters' products are very suitable for offline businesses. Offline businesses are very trustable for every kind of food product. Online businesses are not more trustable or loveable for food products. With time online organisations are working on it, thou it will take time to bite offline businesses in food products. Time limitation is a great factor for both online and offline businesses. Due to no limitation on time, online businesses have gotten lots of opportunities and advantages in the field. On the other hand, there are many limits on time for offline businesses. Therefore offline businesses are unable to bite online businesses sometimes. Online businesses can deal with every customer on earth. It is not the same for offline businesses. Online businesses can reach all customers from every corner of the earth with the help of any online platform. Offline businesses can not reach every customer on earth. Local customers are the first preference for offline. 

Privacy and security, challenges and measures

In this current time, online businesses are making lots of profit. With this benefit, online businesses should maintain lots of things. The things are privacy and security; these two features are very important for any online business. Online business organisations always keep secret private pieces of information. Such as the pieces of information payment, password, personal id etc. It is very dangerous to open such personal pieces of information about any online organisation. As per the opinion of WEST and S.M. (2019). “PRIVACY IN ONLINE BUSINESS” is a very essential feature to grow in the market. Without any online platform, online businesses can not move forward, therefore cyber protection is very important. At the time of dealing with any customer, an online organisation uses some online tools. Therefore that particular tool should be under any protection. That organisation faces many problems without proper protection from that tool. 

Privacy in e-commerce business

(Source: DANNENBERG et, al. 2020) 

The processes of online businesses or the id or password will out somehow that will destroy the organisation. Therefore all these features should be kept secret as will make any organisation strong. Security for everything is very necessary for online businesses. Sometimes the quality of products is not good enough for customers. These types of things should be cured by the organisation. Online organisations should provide more security for all those products. Every online sector makes sure that no one can break the security of anything. It is more important to grow and start an online business. Proper and perfect security is the first thing that is looked after by every online organisation. In online business, everything is done online by the internet through any online platform. Therefore all the online settings and processes should be very secure and at the same time easy. Due to hard security sometimes it becomes a little difficult, then customers try to avoid that sector. Therefore making security not difficult, secure and parallel easy.

Security of online business

(Source: AGUNG et, al. 2019)

There are several challenges for online businesses. With the growing rate and advantages of online businesses, challenges are coming side by side. Security and privacy for online businesses are also great challenges for online businesses. The reason is security and privacy are very important factors for online business. Therefore maintaining proper security and privacy are two challenges for this business. Now online sectors are merging with shoppers and continuing businesses. Therefore the online sector is facing many problems converting shoppers to this. In this way, the online sector has to build trust with that shop and own the trust. After that shoppers agree to do business with the online organisation. Attracting new customers is very important to growth, therefore it is also an essential feature. The online sector properly understands and absorbs the needs of target customers. This research about the market is very important. Without accurate information, it is very difficult. In this way holding the attraction of customers is a challenging factor for online businesses. 

According to AGUNG et, al. (2019). “Instagram is a very popular social media platform for promoting an online business. In the field of online business, customer loyalty is very important. Sometimes online organisations are facing many problems with customer loyalty. Customers are very childish with many online products. Sometimes customers order products and after some time cancel them. Except this many customers use the product for some time and then claim for return. These kinds of things are unsuitable for online businesses. Therefore the loyalty of every customer is a challenge for online businesses. Loyalty to product and company as well as customer loyalty is equally important for online business. Due to this return policy and refund is also a challenge for online business sectors. After returning the product, the company has to refund the price of that product. The transportation cost has to be paid by the company in that situation. 

Challenging data privacy issues

(Source: DANNENBERG et, al. 2020)

An online business is a business that is dependent on the internet. Without the internet, online business is not moving any step. The Internet and as well as a social or online platform is necessary for every online business. First, choose or target someplace and audience online. After that, research properly about that particular person and place. In the next step, make an online platform for maintaining the whole business online. Without proper research to take the right action at the right time is not possible. Therefore proper research is very essential for online business. After creating an online platform company should be careful about the security of that online platform. Without proper security, the business will not grow in the market. As per the opinion of DANNENBERG et, al. (2020). “ONLINE BUSINESS” is very helpful in the time of pandemic with all the measures it. After creating proper security, the company should move forward with customers. Slowly target new areas and new customers that help to rise in the market. Getting experience trying to deal with foreigners makes any company strongly bound at the international level. With time organisations grab all the customers whether national or international level. It is very important to provide trust and comfort to every customer. It comes back to all customers again and again. Therefore all the factor measures are also a very essential factors to starting and growing any online business.

Collaboration tools

In digital marketing, collaboration is necessary to move. Without a good collaboration with proper understanding, no online business will grow. Therefore every online business should collaborate with well-known and respective organisations. Through good collaboration, both organisations make a profit for each other. A good collaboration increases the brand reputation and also the trust. According to RYBNICK et, al. (2019). “COLLABORATION” is very helpful for every business organisation and also for the university. Some tools are that it collaborates with online business sectors google workspace, jira, asana, canvas etc. Every online business sector has to collaborate with any of the tools. Due to good collaboration, doing business at the international level has become very easy. Without collaboration, spreading businesses on the international level is very difficult. All the issues at the international level have been solved by collaboration tools. The well-known two collaboration tools are Go to Meeting and Teamviewer. These two tools are collaborating with many online business sectors and make lots of profit. 

Go to Meeting is a great collaboration tool for this digital era. The online business sector is always ready to collaborate with Go to Meeting. There are many advantages to going to meetings. It is the reason for demand in the market. Go to Meeting is very respected with very demanding tools for collaboration of online business sectors. As per the opinion of ECCLESTON-TURNER et, al. (2020). “GO TO MEETING” is very favourable at the time of covid-19 for online sectors. Going to meetings is very easy to use, therefore everyone can use it without any difficulty. With easy features, it is also a cheap software available in the market. Due to the time of the pandemic, people love it very much. Going to Meetings can connect many people at a time and it also has an endless way to connect. Customers can use it on phones also, for this the rate of customer increase. It is a very helpful tool for external customers also. All these features make it very demanding in the market. With these types of advantages Going to Meetings also has some disadvantages. Go to Meetings need a very stable internet to use. Sometimes it is not possible for every customer at that time it is very bad. Poor internet conditions are not suitable for it. 

Teamviewer is a very helpful software to share desktop screens. Therefore it is very useful for online employees, online teaching and online training etc. In this digital era, there are many online jobs for everyone spatially for youth. Teamviewer is very demanding for all these types of people. According to MAO et, al. (2019). “TEAM VIEWER” has many multi-tasking works for online workers. With the help of this software, lots of companies work with many employees at the same time. Through this software, anyone can share documents, voice, video chat etc. all these things are very useful for remote workers. Bringing an important document is very risky and difficult, therefore all important documents are relocated with the help of this. In an online business, every piece of information is very valuable and important. All those important pieces of information are perfectly relocated and held by Team Viewer. The communication facility of TeamViewer is very impressive. XP, Vista, and Windows 7, 8 and 10 are run on this software. All these are very impressive features of Teamviewer. 

Going to meetings is very suitable for everyone, due to its easy features. It is very useful for every business. Though it is especially useful for students and teachers. In the field of education Go to Meeting is used very frequently. Except for these things, many companies use it to train new employees. The cost is very low, therefore every type of person can afford it easily. Many honourable companies use Go to Meeting to conduct a conference with the remote employees of those companies. Weak internet areas are not suitable for Go to meetings. Therefore rural areas are not comfortable with this software. Teamviewer is a little bit costly compared to any other software. Therefore everyone can not afford it easily. The features are very well maintained, due to this, it is not suitable for freshers. At the same time, not using other applications is a very bad experience for Teamviewer. No doubt it is very helpful for every type of remote employee. At the same time, it is very difficult for new users. 

Conclusion

The ICT system is working through a wireless network. ICT components are continuously growing every year. Some of the components as computers as well as televisions existed for decades and also encompass applications. No doubt it is very useful for every type of business and has been increasing their business via ICT applications. However, this application works only through electrical and information technology. ICT has mainly been used for the creation, conversion and creation of duplicate data information etc. The terms of ICT technology used automatic acquisition, storage, manipulation, easy to control and switch anytime. It is considered the main role of (ICT) improves employees' skills, automate many business operations as well as enhance the transparency of organisation projects. Employees working in organisations have too much time due to a lack of better employee communication. ICT has also blistered for the long-term resiliency of the fight against future pandemics as well as solving the pandemic challenge that emerges within a socially distanced environment. This is a challenging moment for the ICT sector however ICT set their challenge, especially concerning the privacy safeguard and resolved the challenge through social distancing and following the covid 19 pandemic instruction. Now come to the advantages and disadvantages of online and offline business Online products and various social media platforms are trendy in this digital era. There are some ways to get successful in offline business. Offline businesses still have many chances to make a profit in the market. Food, house sitter, dog walker etc products are very suitable for an offline business. In the same way, these types of products are not suitable for online businesses. At this present time, offline businesses are falling, but it does not mean that offline businesses do not work. As online businesses, offline businesses also have many advantages in the market. Offline businesses always maintain the traditions and the culture of local areas.